This contains information on completion of LEAN classroom and virtual courses by Commonwealth of Pennsylvania employees in support of the Governor’s initiative: “Government that works.”
Lean is a systematic approach to reduce or eliminate activities that don't add value to the process. This approach is based on a set of principles which focuses on customer and encourages a workplace culture of employee engagement and respect for those who do the work. It’s about developing a mindset of continuous improvement and leveraging the knowledge of front-line staff, our subject matter experts, to identify incremental improvements that add up over time.
Governor Wolf is seeking to streamline state services to make them easier, better, and faster to the benefit of the citizens of PA through adopting a Lean culture in PA agencies. The goal is to increase efficiency, remove waste, and to rethink how we do business to improve state services and better meet the needs of our diverse customer base.
While Lean found its roots in a manufacturing environment, specifically through the Toyota Production System (TPS), the concepts and tools and have been successfully applied across all industries. Having previously implemented Lean in his private business, Governor Wolf is currently working with commonwealth agencies to embrace Lean at an enterprise level and ensure front line employees have a voice to challenge the old way of doing business.”

This is a percentage of ballots returned by approved applications for the 2020 primary election.