Improve customer satisfaction with state services

“From clerks to cabinet secretaries, all of us have a role to play in making government work better for the people of Pennsylvania.”
-Governor Tom Wolf

Why is this goal important?

A government that works is one that delivers an excellent customer experience. Whether they are renewing a driver's license, applying for benefits, registering a business, or accessing any of the other services that the commonwealth provides, Pennsylvanians deserve a fast, convenient, and personalized experience from state government.

What are we working on to reach this goal?

Governor Wolf is committed to delivering the highest quality services to the people of Pennsylvania. He launched an ambitious initiative that will improve customer experience by making it easier for Pennsylvanians to connect with state agencies and services, while protecting their privacy and personal information. Motivated by his first-hand experience as a business owner, the governor cut through red tape by establishing the new PA Business One-Stop Shop, which consolidates on a single website, information on starting and growing a new business in Pennsylvania. The governor has also signed historic legislation to modernize Pennsylvania’s archaic liquor system and improve the customer experience by allowing gas stations to sell beer and grocery stores to sell wine, as well as increasing hours at state stores and legalizing shipments of wine to people’s homes. Governor Wolf's online voter registration (OVR) site makes it easier and more secure for citizens to register to vote and update their existing registrations. Efforts to modernize our elections have been met with great success in the new online mail ballot application, released in September 2019.

How are we doing?

The COVID-19 pandemic has confronted many Pennsylvanians with serious challenges, including lost jobs, income, and health insurance. The commonwealth's public services are critical to providing relief and support to those in need during this unprecedented emergency and its aftermath. Although some services are experiencing never-before-seen demand, the Wolf Administration is committed to ensuring access to needed resources and continuing to improve customer service. Here you will find some key customer service measures for programs that are on the front lines of responding to the present crisis. Unless otherwise noted, the data reported for each measure is for the most recent day available.

PennDOT Driver License Centers Response

Department of Environmental Protection Response

Department of Banking Response

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