Insurance

PID’s Consumer Liaison and the Bureau of Consumer Services educate Pennsylvanians about insurance products and services, aiding in protecting them from financial loss. This metric includes direct consumer assistance provided verbally on phone calls and through the consumer hotline, responses to written complaints and inquires, exchanges at community events, social media traffic and video views. Due to the pandemic, the downward trend in consumer interactions results from the cancellation of numerous consumer events.

PID relies on the U.S. Census Bureau data on states’ uninsured population. In 2020, Pennsylvania’s uninsured rate fell from 5.8 to 5.4%. PID undertakes many initiatives to promote market stability and increase coverage options. Efforts at the federal level have hindered some of this progress. However, through implementation of PA’s state-based exchange in 2020 and reinsurance program in 2021, PID can help ensure the individual market is stable and providing affordable options to all Pennsylvanians.

The figures displayed for the years beyond 2020 are projections and are not calculated by the American Communities Survey.

To support the insurance industry's need of speed to market for new life, accident, health, and property and casualty (P&C) programs and policy changes, PID will open, review and close 70% of form and rate filings within 20 days of submission. The reports are generated through the System for Electronic Rate and Form Filing tool combining the Life, Accident, Health, and P&C Turnaround Reports. In FY 2020 - 21, PID opened, reviewed, and closed 76% of filings within 20 days, exceeding its goal.